Privacy Policy easycuci – Malaysia User Data Protection

Easycuci collects several categories of personal information from users to enable us to provide a safe, responsible, and high-quality service. The following are the categories of data we collect:

We do not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required and you have given explicit consent beforehand.

Easycuci collects your personal information through several different methods throughout your interaction with our platform:

• Account Registration: Information you provide when creating a new account, including your name, email, phone number, and password.
• KYC Verification: Documents you upload for identity verification purposes to meet legal compliance requirements.
• Financial Transactions: Information collected when you make a deposit or withdrawal through any of the supported payment methods.
• Platform Usage: Data generated automatically when you browse the easycuci website or use the app, including pages visited and time spent.
• Direct Communication: Information you share when contacting our support team via live chat, email, or other channels.
• Cookies and Similar Technologies: Data collected automatically via cookies, tracking pixels, and similar technologies while you use our platform.
• Trusted Third Parties: In certain cases, we may receive information from identity verification providers or payment service providers that we use.

The personal data we collect is used exclusively for legitimate purposes directly related to the provision of easycuci services. The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and maintain your user account securely.
• Payment Processing: Process deposits, withdrawals, and all other financial transactions accurately and securely.
• Identity Verification (KYC/AML): Meet legal compliance obligations related to identity verification and anti-money laundering.
• Gaming Services Provision: Enables you to access and enjoy all games and features available on the easycuci platform.
• Customer Support: Provide assistance and efficiently resolve any inquiries or complaints you may have.
• Security and Fraud Prevention: Detect and prevent fraudulent activity, multi-account usage, and any misuse of the platform.
• Responsible Gaming: Monitoring gaming patterns to identify players who may need assistance and support.
• Service Communication: Send important notifications related to your account, transactions, promotions, and policy updates.
• Platform Improvements: Analyze usage data in aggregate to improve user experience and the quality of our services.
• Legal Compliance: Fulfill any legal requirements, regulations, or directives from relevant enforcement agencies.

Easycuci does not share users' personal data with external parties except in limited and specific situations as outlined below. In all cases, we ensure that data recipients are bound by strict confidentiality and security obligations:

• Payment Service Providers: Financial information required to process transactions is shared with the payment gateways and banks we work with. All such providers are subject to PCI-DSS security standards.
• Game Providers: Limited technical data required for game delivery is shared with game providers such as Pragmatic Play and PG Soft. They do not receive users' personally identifiable information.
• KYC Verification Service: Identity verification documents are shared with trusted, licensed third-party KYC service providers.
• Law Enforcement Agencies: easycuci will disclose personal data if required by a court order, warrant, or legitimate request from the relevant authorities.
• Professional Advisors: In certain cases, lawyers, accountants, or consultants bound by professional confidentiality obligations may need to access specific data.

All third parties that receive data from easycuci are subject to legally binding data processing agreements, ensuring your data is used only for the specified purposes.

Easycuci uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how users interact with the platform — which pages are visited most often and any error messages encountered. This data is used to improve the platform.
• Functional Cookies: Saves your preferences such as language, region, and display settings to deliver a more personalized experience.
• Analytics Cookies: Helps us understand how visitors interact with our platform in aggregate, without identifying individuals.

Easycuci continuously invests in robust security infrastructure to ensure your personal data is always protected. Key security measures we have implemented include:

• Data Encryption: All data transferred between you and our servers is protected by 256-bit TLS/SSL encryption. Data stored in our databases is also encrypted using AES-256 standards.
• Layered Access Controls: Access to user data within our organisation is restricted based on the principle of least privilege — only staff who genuinely require access to perform their duties are permitted.
• Two-Factor Authentication: easycuci's internal systems are protected by two-factor authentication for all staff accessing user data.
• Continuous Monitoring: Our systems are monitored 24/7 by a cybersecurity team to detect and respond to any threats or suspicious activity.
• Regular Security Audits: easycuci conducts regular penetration testing and security audits by independent and qualified third parties.
• Incident Response Plan: We have clear procedures in place to respond to any data breach, including notifying affected users within the timeframe required by law.

As an easycuci user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

To exercise any of the above rights, you may contact the easycuci customer support team via live chat, available 24/7. We will process your request within 72 working hours. In complex cases, this period may be extended to up to 30 days, and we will notify you if this occurs.

Easycuci retains users' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or for the period required by applicable law.

• Active Account: Data is retained for the duration your account remains active and for any additional period required following account closure.
• Financial Records: Financial transaction records are retained for a minimum of 7 years after the transaction occurs, in line with Malaysian financial legal requirements.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years after the business relationship ends, in accordance with AML/CFT requirements.
• Communication Logs: Customer support communication records are retained for 3 years for quality assurance and dispute resolution purposes.
• Technical Data: Access logs and technical data are retained for 12 months for security and analytics purposes.

Upon expiry of the relevant retention period, your personal data will be securely deleted or permanently anonymised so that it can no longer be associated with you. Our deletion process employs methods that meet international security standards.

Easycuci is a platform designed exclusively for adults aged 18 years and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.

Steps we take to protect minors:

• All new registrants are required to confirm that they are 18 years of age or older during the registration process.
• Our KYC verification process is designed to confirm user age using valid identification documents.
• If we discover that personal data of a child has been collected unintentionally, we will immediately take steps to delete that data and close the relevant account.

Easycuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will take effect immediately upon publication on this website with an updated revision date.

How we will notify you of important changes:

• An in-account notification on easycuci when you log in for the first time after changes are made.
• A notification email will be sent to your registered email address for significant changes.
• A prominent notice displayed on the easycuci homepage for a minimum of 14 days.

Your continued use of the easycuci platform following any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and request the deletion of your personal data, subject to applicable legal retention obligations.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by easycuci, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the easycuci platform — the fastest way to get a response.
• Email: [email protected] — we aim to respond to all email enquiries within 24 business hours.

For requests relating to privacy rights such as data access, correction, deletion, or objection, please clearly state the type of request along with your full name and easycuci account number (for identity verification purposes) when contacting us.

You may also refer to Responsible Gaming page us and Terms and Conditions for more information on your rights and responsibilities as an easycuci user.